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The Mediation ProcessThe mediation process used is generally issue based mediation and negotiation with a view to facilitating the parties themselves coming to a workable resolution and agreement for the long term. The process undertaken may be modified to adapt to individual circumstances. The role of the mediator is to assist the parties to identify the issues between them and to explore options for and, if possible to achieve, the timely resolution of the dispute by agreement between them. The mediator will not provide any advice, make any judgement on the issues, make any decisions or suggest any solutions to the dispute. The mediator is completely independent and impartial. ConfidentialityThe mediation process is as confidential as the law allows. Neither the parties nor the mediator nor any other person attending the mediation must disclose to any other person any information furnished at the mediation unless the consent of the other party has been first obtained. It is a very important part of the process that parties feel secure that anything they say at the mediation will not be disclosed to any other person or used in any other context. The parties will be asked by the mediator at the commencement of the mediation to confirm their agreement to this. A Voluntary ProcessMediation is a voluntary process. If either party decides that they do not want to continue with the mediation during the mediation they should advise the mediator of this and ask for a private session with the mediator to discuss any alternative. The parties may ask for a break at any time or ask for a private discussion with the mediator if they are unsure of any part of the process or wish to discuss an issue in private. The Benefits of MediationThere are many benefits of using a mediation process to resolve issues and disputes in the workplace. Some of these include:
Mediation AgreementParties will be asked to sign a mediation agreement, subject to individual circumstances.
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